Heidi Gjersvik-Zech
Hi! I'm enthusiastically applying ten years experience in training customer service representatives in the retail and telecommunications industries. My current professional interests are group facilitation for spiritual growth events and hands on learning processes with individual learning plans. Additionally, I have been sustaining Christian formation training programs for a state wide leadership community.
E-mail: hzech@learnfac.com

Russell A. Zech
It’s pretty simple really, for eighteen years I’ve been the “go to guy” for personnel and organizational development, work process improvement and team building on major projects and initiatives. Domestic or international setting . . . it doesn’t matter. Advanced planning or putting out fires I’m your tool. If you want to build trust, develop people or get out of the box we should talk. >Who the heck is Russell Zech?
E-mail: rzech@learnfac.com

Demonstrations of Effectiveness
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E-Learning, Virtual Universities, Blended Learning Experience
=> At national construction contracting consolidators with up to 15,000 employees, planned virtual universities in support of key business initiatives. Led a team of subject matter experts in building a service and installation technician development program. Finished program combined instructor-led and computer based modules. Leveraged purchasing power to negotiate training co-development aid and reduced prices from a manufacturer with directly competitive service division. Developed and implemented an innovative Project Manager’s Academy combining on-line courses, nationally recognized instructors and computer based interactive project simulations.

Construction Industry Institute Implementation Champion
=> Coordinated the execution of Construction Industry Institute Best Practices on a $500 million multi-project expansion program in the US as Implementation Champion. Adapted checklist surveys to measure level of best practice implementation. Used consultation skills to help program team select and focus on particular best practices with highest returns. Identified measurement strategies and collected lessons learned. Prepared owner, contractor and supplier integrated team panelists for an industry-wide annual conference presentation.